Dear customer,
Dear Customer,

should be consistent with the products supplied by us against all expectations, difficulties and your opinion, a warranty repair necessary to obtain all information that a speedy settlement of your warranty claim.

Below we would like to brief you further explain approach:


1st Step:

Under this link our complaint form.

We ask that under the above link forward, filled out and the defective product accounts.

To open the forms you need Adobe Reader. If you do not have this, you can download it free.


2nd Step:

Please send the item along with the form to the following address:

finic electronic trading mbH
RMA
Saalmannstr. 7-9
Building 2

13403 Berlin


3rd Step:

After testing positive get within 2-3 business days, the transit message that the shipment of replacement.


Important information under the settlement:

Upon receipt of the goods we will consider objections and make a legitimate claim for compensation. In some cases, the product from the manufacturer or an authorized by the manufacturer service partners submitted to the lack to examine or repair it.

If the goods directly by us will be replaced, the processing of your claim experience 2-3 business days. Seizure at the end of postal delivery times are not included.

If the goods to the manufacturer for repair are sent, extended the processing time accordingly. 1-2 weeks are also due to the transit routes are the norm.


We ask to note that freight shipped goods from us is not acceptable.